FAQs

When will I receive my items?

All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us support@merchtee.xyz if your order hasn’t arrived within the expected lead time.

Where is my item?

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.

What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

Do you accept PayPal?

Yes

Do you accept Pre-Paid gift cards?

Yes, we accept pre-paid gift cards from all major credit card companies.

Do you ship internationally?

Currently, we are shipping domestic and to Canada only. However, we will be adding an affordable international shipping option in the next 3-6 weeks.

How much does it cost to ship to my country?

Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy it now” and entering in your address before completing the checkout process.

Your page is not loading, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Do I keep getting an error message, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I chose the wrong size by mistake, can you fix this?

I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

What is your return/exchange policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 30 days of receiving the product. At the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

What happens if the item was “Returned to Sender”?

If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

What happens if my item is damaged?

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

What happens if my item is damaged after washing?

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

What do I do if I received the wrong shirt or my shirt is defective?

If this happens, we are truly sorry. Please email us at support@merchtee.xyz and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!